Terms of Service

Effective Date: October 27, 2025

Welcome to Phoenix Offshore LLC (“Phoenix Offshore,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website https://www.phoenixoffshore.co/ (the “Site”) and any connected applications, forms, or services operated by Phoenix Offshore LLC (collectively, the “Services”). By accessing or using our Site or Services, you agree to be bound by these Terms.

1) Scope of Services

Phoenix Offshore LLC provides professional recruiting and placement services, connecting U.S.-based companies with vetted offshore talent for full-time and contract roles. The Site and related online forms, applications, or portals allow prospective clients to learn about our services, request consultations, and, in some cases, submit candidate resumes or inquiries.

Engagements for staffing, recruiting, or other services are governed by separate written agreements executed after consultation. Payments are processed externally following those agreements; the Site itself does not offer direct purchasing or subscription functionality.

2) Payments and Refunds

Certain Phoenix Offshore engagements may require an initial deposit before the start of a candidate search. Deposits and subsequent fees are invoiced and paid outside the Site, following consultation and agreement between the client and Phoenix Offshore.

Clients may request a refund of the deposit 30 days after payment if Phoenix Offshore did not present any suitable candidate options, provided that they have been actively participating in the search process—meaning they respond to communications in a timely manner, review candidates submitted by Phoenix Offshore, and conduct interviews as appropriate. If a refund is requested by the client, then the search for that role will be ended.

Phoenix Offshore reserves the right to determine eligibility for refunds based on client participation and communication. After 30 days, or if the client fails to engage in the search process as described, deposits and fees become non-refundable.

All engagements are custom one-time contracts; Phoenix Offshore does not currently offer subscription or recurring services.

3) Guarantees

Phoenix Offshore LLC stands behind the quality of its recruiting and placement services.

Money-Back Guarantee: If Phoenix Offshore does not present any suitable candidate options within 30 days of the deposit payment, and the client has been actively participating in the search process (as defined in our refund policy), the client may request a refund of the deposit, and the search will be concluded.
Replacement-to-Refund Guarantee: If a client hires a candidate introduced by Phoenix Offshore and that candidate resigns voluntarily or is terminated for cause within 60 days of their start date, Phoenix Offshore will have 30 days to present a suitable replacement candidate. If no suitable replacement is provided within that timeframe, the client will receive a pro-rated refund based on the candidate’s time worked.

These guarantees are the sole performance warranties offered by Phoenix Offshore and are subject to the client’s cooperation, timely communication, and adherence to agreed payment terms.

4) Intellectual Property & User-Generated Content

All materials on the Site—including text, graphics, logos, videos, and other content—are the intellectual property of Phoenix Offshore LLC or its licensors and are protected by copyright, trademark, and other applicable laws. You may not copy, reproduce, republish, modify, or distribute any content from the Site without prior written permission from Phoenix Offshore.

By submitting testimonials, reviews, videos, or other user-generated content (“UGC”) to Phoenix Offshore, you grant Phoenix Offshore a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display that content for marketing and promotional purposes, including on the Site and social media. You represent and warrant that you own or have permission to share such content and that it does not violate any third-party rights.

5) Marketing Communications Consent

By submitting your contact information through the Site or any connected forms, you consent to receive communications from Phoenix Offshore LLC via email, SMS, phone, or messaging platforms such as WhatsApp. These communications may include service updates, scheduling information, and marketing messages related to our offerings.

You can opt out of marketing communications at any time by following the unsubscribe link in an email, replying “STOP” to an SMS, or contacting us directly at rami@phoenixoffshore.co. Operational or transactional messages related to ongoing services may still be sent as necessary.

6) Disclaimers & Limitations of Liability

Disclaimers: The information provided on the Site is for general informational purposes only and does not constitute legal, tax, or professional advice. Phoenix Offshore LLC does not guarantee that any client will hire, or that any candidate will be hired, placed, or engaged as a result of using our services.

While we strive to keep the Site operational and accurate, Phoenix Offshore does not warrant that the Site or any linked services will be uninterrupted, error-free, or free of harmful components. All information and materials are provided “as is” and “as available.”

Limitation of Liability: To the fullest extent permitted by law, Phoenix Offshore LLC and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or our services. Phoenix Offshore’s total aggregate liability for any claim relating to these Terms or your use of the Site shall not exceed the total amount you paid to Phoenix Offshore for services giving rise to the claim, if any.

7) Termination or Suspension

Phoenix Offshore reserves the right to suspend or terminate any user’s access to the Site or to cancel any ongoing engagement if the user violates these Terms, fails to make timely payments, or acts in a manner deemed unlawful, abusive, or inconsistent with the intended purpose of the Site or services. Phoenix Offshore may also terminate or modify any service at any time, subject to completion or refund of any active obligations as outlined above.

8) Governing Law & Dispute Resolution

Governing Law: These Terms and any dispute arising from or relating to them shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law principles.

Dispute Resolution and Arbitration: Any dispute, claim, or controversy between you and Phoenix Offshore LLC arising out of or relating to these Terms or the use of the Site shall be resolved through final and binding arbitration conducted remotely (via video conference or other virtual means) in accordance with the rules of the American Arbitration Association (AAA) or a similar recognized arbitration body.

Each party will bear its own costs and share equally the arbitrator’s fees, unless the arbitrator determines that one party should bear more of the costs under applicable law. Notwithstanding the foregoing, either party may bring an individual claim in Maryland small claims court for matters within that court’s jurisdiction.

You and Phoenix Offshore LLC agree that any arbitration or court proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action.

9) Contact Information & General Provisions

Contact Information:
For questions about these Terms or to contact Phoenix Offshore LLC, please email rami@phoenixoffshore.co or send legal correspondence to:
Phoenix Offshore LLC
c/o ZenBusiness Inc. (Registered Agent)
611 South Dupont Highway, Suite 102
Dover, DE 19901
This address is for legal correspondence only.

Modifications to These Terms:
Phoenix Offshore LLC may update or revise these Terms from time to time to reflect changes in our business, services, or legal requirements. When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of the Site after any modifications constitutes acceptance of the revised Terms.

Severability:
If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Entire Agreement:
These Terms of Service, together with any separate written agreement you enter into with Phoenix Offshore LLC for services, constitute the entire agreement between you and Phoenix Offshore regarding your use of the Site and supersede all prior or contemporaneous communications.